Shipping Policy
Effective Date: 22 July 2026
At GLITTENCE, we want your order to reach you safely, securely and as smoothly as possible.
This Shipping & Delivery Policy explains how we process, dispatch and deliver orders placed through the GLITTENCE website.
GLITTENCE is operated by:
Lakza Global
GSTIN: 33CIZPK2295N1ZC
Address:
No. 11/23 A, Panampazhanji Vilai, S T Mankad,
Athencode, Methukummal,
Kanniyakumari, Tamil Nadu – 629172, India
Phone: +91 9600983212
Email: lakzaglobal@gmail.com
1. SHIPPING AVAILABILITY
We currently offer delivery within India to serviceable locations supported by our logistics partners.
Delivery availability may vary depending on the location entered at checkout.
If a particular location is not serviceable, the order may not be accepted for delivery to that address.
2. ORDER PROCESSING
Orders are generally processed after successful payment confirmation.
Orders are typically prepared for dispatch within 1–4 business days.
Orders placed on weekends or public holidays may be processed on the next business day.
During product launches, promotional campaigns, festive periods or periods of unusually high order volume, processing may take longer than usual.
We will make reasonable efforts to process orders within the estimated timeframe.
3. DELIVERY TIME
Once an order has been dispatched, the estimated delivery time is generally:
3–7 business days
Delivery timelines may vary depending on:
• Delivery location
• Courier availability
• Weather conditions
• Public holidays
• Regional restrictions
• Operational or logistical delays
• Unforeseen circumstances
The delivery timelines provided are estimates and are not guaranteed delivery dates.
Remote, rural or difficult-to-service locations may require additional time.
4. SHIPPING CHARGES
Applicable shipping charges, if any, will be displayed during checkout before the order is placed.
If GLITTENCE offers free shipping for orders above a specific value, the applicable minimum order value and conditions will be clearly communicated on the website or during checkout.
Shipping charges may vary depending on the order value, delivery location, weight or other applicable logistics considerations.
5. ORDER CONFIRMATION
After successfully placing an order, you may receive an order confirmation through the contact information provided during checkout.
The confirmation may include:
• Order number
• Products purchased
• Order value
• Delivery information
• Payment status
Please check your order confirmation carefully and contact us as soon as possible if any information is incorrect.
6. ORDER TRACKING
Once your order has been dispatched, tracking information may be provided through your registered email address, phone number, WhatsApp or other available communication channel.
Tracking availability may depend on the courier or logistics partner handling your order.
You can use the tracking information provided to monitor the progress of your shipment.
7. DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address, including:
• Full name
• House/building number
• Street/locality
• Village/town/city
• State
• PIN code
• Valid contact number
GLITTENCE is not responsible for delivery delays or failed delivery resulting from incorrect, incomplete or inaccurate information provided by the customer.
8. CHANGE OF DELIVERY ADDRESS
If you need to change your delivery address after placing an order, please contact us as soon as possible at:
We will try to accommodate address changes where the order has not yet been dispatched.
Once an order has been dispatched, the delivery address may not be changed.
9. DELIVERY ATTEMPTS
Our logistics partners may make one or more delivery attempts depending on their operational policies.
Please ensure that someone is available to receive the order at the delivery address.
If delivery cannot be completed because the recipient is unavailable, the address is incorrect, the PIN code is incorrect, or the courier is otherwise unable to complete delivery, the shipment may be returned to us or re-attempted according to the courier's procedures.
10. DAMAGED PACKAGE
We take care to package GLITTENCE products securely.
If your package appears visibly damaged, opened or tampered with at the time of delivery, we recommend taking clear photographs of the package before opening it.
If the product inside is damaged, please contact us within 72 hours of delivery.
Please provide:
• Order number
• Photographs of the outer package
• Photographs of the product
• A short video, where appropriate
• A brief description of the issue
The claim will be reviewed in accordance with our Refund, Return & Cancellation Policy.
11. WRONG OR MISSING PRODUCT
If you receive a product that is different from what you ordered, or if an item appears to be missing from your shipment, please contact us within 72 hours of delivery.
Please provide your order number and clear photographs of the received products and packaging.
After verification, we may provide an appropriate resolution, which may include replacement or refund, subject to product availability and applicable law.
12. DELAYED DELIVERY
Although we work with logistics partners to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control.
These may include:
• Severe weather
• Natural disasters
• Public holidays
• Courier disruptions
• Transportation issues
• Government restrictions
• Regional events
• Technical or operational disruptions
• Unforeseen circumstances
If your order is significantly delayed, please contact us with your order number so that we can assist you and coordinate with the relevant logistics partner where appropriate.
13. LOST SHIPMENTS
If an order appears to be lost in transit or has not been delivered within a reasonable period after dispatch, please contact us.
We may coordinate with the relevant logistics partner to investigate the shipment and determine the appropriate resolution.
Any refund or replacement will be handled in accordance with the circumstances of the case, our applicable policies and applicable law.
14. CASH ON DELIVERY
If Cash on Delivery (COD) is offered for an order, its availability may depend on the delivery location, order value and logistics partner.
Additional conditions or charges may apply to COD orders and will be displayed where applicable before the order is placed.
15. INTERNATIONAL SHIPPING
At present, GLITTENCE does not offer international shipping unless specifically stated on the website.
If international shipping becomes available in the future, applicable shipping charges, taxes, duties, customs requirements and delivery timelines will be communicated separately.
16. ORDER CANCELLATION
Orders may be cancelled before dispatch, subject to our Refund, Return & Cancellation Policy.
Once an order has been dispatched, cancellation may no longer be possible.
Nothing in this policy is intended to restrict any consumer rights or remedies available under applicable law.
17. REFUNDS & RETURNS
Shipping-related refunds, product returns, replacements and cancellations are governed by our Refund, Return & Cancellation Policy.
Please review that policy for complete information regarding eligible returns, refunds and replacements.
18. CONTACT US
For questions regarding shipping, delivery, tracking or an existing order, please contact us:
GLITTENCE
Operated by Lakza Global
GSTIN: 33CIZPK2295N1ZC
Address:
No. 11/23 A, Panampazhanji Vilai, S T Mankad,
Athencode, Methukummal,
Kanniyakumari, Tamil Nadu – 629172, India
Phone: +91 9600983212
Email: lakzaglobal@gmail.com
GLITTENCE — Made for Confidence.