Privacy Policy
Effective Date: 22 July 2026
GLITTENCE, operated by Lakza Global, respects your privacy and is committed to protecting the personal information you provide when you visit our website, purchase our products, contact us, or otherwise interact with GLITTENCE.
This Privacy Policy explains what personal information we may collect, why we collect it, how we use and protect it, and the choices and rights available to you.
1. ABOUT US
GLITTENCE is a skincare brand operated by:
Lakza Global
GSTIN: 33CIZPK2295N1ZC
Registered Address:
No. 11/23 A, Panampazhanji Vilai, S T Mankad,
Athencode, Methukummal,
Kanniyakumari, Tamil Nadu – 629172, India
Phone: +91 9600983212
Email: lakzaglobal@gmail.com
For the purposes of this Privacy Policy, "GLITTENCE", "we", "us" and "our" refer to Lakza Global and the GLITTENCE brand.
2. INFORMATION WE COLLECT
Depending on how you interact with our website, we may collect the following categories of information:
A. Information You Provide Directly
This may include:
• Full name
• Email address
• Mobile or telephone number
• Billing address
• Shipping or delivery address
• Order details
• Information provided when contacting customer support
• Information submitted through website forms
• Reviews, feedback, testimonials, photographs or other content you voluntarily submit
• Any other information you choose to provide to us
B. Order & Transaction Information
When you place an order, we may collect information necessary to process and fulfil your purchase, including:
• Order number
• Products purchased
• Order value
• Billing and delivery details
• Payment status
• Transaction reference or payment confirmation information
Payment information may be processed through third-party payment service providers. We do not intend to store complete card numbers, CVV numbers, UPI PINs or other sensitive payment credentials unless specifically stated otherwise.
C. Device & Website Information
When you browse our website, certain technical information may be collected automatically, depending on the technologies and services enabled on our website.
This may include:
• IP address
• Browser type
• Device type
• Operating system
• General location information
• Pages visited
• Website interactions
• Referring website
• Date and time of visits
• Technical information about your connection
D. Cookies & Similar Technologies
Our website may use cookies and similar technologies to help the website function, remember preferences, understand website usage and improve your experience.
Third-party services used on the website may also use cookies or similar technologies, subject to their own privacy practices.
You may be able to control certain cookies through your browser or device settings. Disabling some cookies may affect website functionality.
3. HOW WE USE YOUR INFORMATION
We may use personal information for purposes including:
• Processing and fulfilling orders
• Confirming purchases
• Arranging product delivery
• Providing order and shipping updates
• Processing refunds, returns and cancellations
• Responding to customer enquiries
• Providing customer support
• Managing customer accounts, where applicable
• Improving our products and services
• Improving website functionality and user experience
• Understanding website usage and performance
• Detecting and preventing fraud, misuse or security incidents
• Maintaining business and transaction records
• Complying with applicable laws and legal obligations
• Sending marketing communications where permitted and where applicable consent or another lawful basis exists
• Protecting the rights, property and security of GLITTENCE, our customers and our website
We aim to collect and use personal information only for legitimate and relevant purposes.
4. LEGAL BASIS FOR PROCESSING
Where applicable law requires a lawful basis for processing personal information, we may process information:
• With your consent
• To provide products or services you have requested
• To process and fulfil an order
• To comply with legal obligations
• For legitimate business purposes permitted by applicable law
• To protect against fraud, security threats or misuse
• For other purposes permitted by applicable law
Where processing is based on consent, you may withdraw your consent as permitted by applicable law.
Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
5. MARKETING COMMUNICATIONS
If you choose to receive promotional communications from GLITTENCE, we may send information about:
• New products
• Product launches
• Offers and promotions
• Skincare information
• Brand updates
• Events or campaigns
You may opt out of promotional communications at any time by using the unsubscribe option included in the communication or by contacting us at:
Opting out of marketing communications will not prevent us from sending essential transactional or service-related communications, such as order confirmations, delivery updates or important account information.
6. HOW WE SHARE PERSONAL INFORMATION
We do not sell your personal information as a business practice.
We may share information where reasonably necessary to operate GLITTENCE and provide our services, including with:
• Payment service providers
• Courier and logistics partners
• Website hosting and technology providers
• Customer support service providers
• Analytics providers
• Marketing or communication service providers, where applicable
• Professional advisers, where necessary
• Government authorities, regulators or law-enforcement agencies where required by law
• Other service providers who process information on our behalf
We aim to provide only the information reasonably necessary for the relevant service or purpose.
Third-party service providers may have their own privacy policies and terms governing their handling of information.
7. PAYMENT INFORMATION
Payments made through our website may be processed by third-party payment providers.
Payment providers may collect and process payment information in accordance with their own privacy policies and applicable security standards.
GLITTENCE does not request or require customers to provide sensitive payment credentials such as UPI PINs, card PINs or passwords through email, WhatsApp, social media or customer support.
Please do not share such information with anyone claiming to represent GLITTENCE.
8. SHIPPING & DELIVERY INFORMATION
To fulfil an order, we may share necessary information such as your name, phone number and delivery address with the relevant courier or logistics provider.
This information is used for delivery and related order-management purposes.
9. CUSTOMER REVIEWS, PHOTOS & TESTIMONIALS
If you voluntarily submit a review, photograph, testimonial or other content to GLITTENCE, we may use that content for customer service, website display, brand communication or marketing purposes where permitted and in accordance with the permission or terms communicated to you.
We will not knowingly publish private personal information that you did not intend to make public.
If you would like us to remove content that you previously submitted, you may contact us at:
10. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
• Fulfilling orders
• Providing customer support
• Maintaining transaction and business records
• Resolving disputes
• Preventing fraud or misuse
• Meeting legal, tax, accounting or regulatory requirements
• Establishing, exercising or defending legal claims
When personal information is no longer reasonably required for these purposes, we may delete, anonymise or securely dispose of it, subject to applicable legal requirements.
11. DATA SECURITY
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, misuse, alteration, disclosure, loss or destruction.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
You should also take reasonable steps to protect your own account, device and login information and should not share passwords, OTPs, PINs or other authentication information with anyone.
12. CHILDREN'S PRIVACY
Our website and products are not intentionally directed toward children for independent purchase without appropriate parental or guardian involvement.
We do not knowingly seek to collect personal information from children in circumstances where such collection is not permitted by applicable law.
If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review and take appropriate action.
13. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites, payment providers, social media platforms or other external services.
We are not responsible for the privacy practices, content, security or policies of third-party websites or services that we do not operate.
We recommend reviewing the privacy policies of those third parties before providing them with personal information.
14. INTERNATIONAL DATA PROCESSING
Some third-party service providers used by the website may process information on servers or systems located outside India.
Where personal information is transferred or processed outside India, such processing will be carried out subject to applicable law and appropriate safeguards where required.
15. YOUR PRIVACY RIGHTS
Subject to applicable law, you may have rights relating to your personal information, including rights to:
• Request information about personal data being processed about you
• Request correction or updating of inaccurate or incomplete information
• Request deletion of personal information where applicable
• Withdraw consent where processing is based on consent
• Request information about how your personal data is being used
• Raise a grievance regarding our processing of personal information
Certain rights may be subject to legal, contractual or other applicable limitations.
To exercise an applicable privacy right or raise a privacy-related request, contact us at:
We may need to verify your identity before processing certain requests in order to protect your information from unauthorised access.
16. WITHDRAWAL OF CONSENT
Where we process your personal information based on consent, you may withdraw that consent by contacting us at:
You may also use available unsubscribe or preference controls for marketing communications.
Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
Depending on the nature of the information and the purpose for which it was collected, withdrawal of consent may affect our ability to provide certain services or fulfil certain requests.
17. GRIEVANCE & PRIVACY REQUESTS
If you have a concern, complaint or request relating to your personal information or this Privacy Policy, please contact:
Lakza Global
GLITTENCE
Email: lakzaglobal@gmail.com
Phone: +91 9600983212
We will review and address privacy-related concerns in accordance with applicable law.
18. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, technology, legal requirements or applicable privacy regulations.
When we make changes, we will update the "Effective Date" at the beginning of this Privacy Policy.
We encourage you to review this page periodically to stay informed about how we handle personal information.
19. GOVERNING LAW
This Privacy Policy shall be governed by the laws applicable in India.
Nothing in this Privacy Policy is intended to limit any privacy or consumer rights that cannot lawfully be limited or excluded.
20. CONTACT US
If you have any questions, requests or concerns regarding this Privacy Policy or the handling of your personal information, please contact us:
GLITTENCE
Operated by Lakza Global
GSTIN: 33CIZPK2295N1ZC
Address:
No. 11/23 A, Panampazhanji Vilai, S T Mankad,
Athencode, Methukummal,
Kanniyakumari, Tamil Nadu – 629172, India
Phone: +91 9600983212
Email: lakzaglobal@gmail.com
GLITTENCE — Made for Confidence.